Schedule Appointment Sporting Goods Support | Work from Home w/ATH

© 2019 by Above The Horizon. 

Below you can make a donation to help veterans and military affiliated agents getting started. All donates are used to cover any required fees. 

We are always looking for new agents. If you know someone that you think would be an ideal candidate. Submit their information and we will reach out to them. 

What to Expect As An Agent

 

Respond to “Where is my order” calls
Assisting customers with product questions

Placing new orders/volume orders
Handling existing orders: returns/replacements
Provide store-specific support

Tracking shipments
Gift Card/Loyalty Card support
Disposition all calls

Screen escalation requests to the enterprise from agents in the chat room
Observe call queue for AHT and call statuses
Deliver first call resolution with white-glove service

Capabilities of Top Performing Agents for this Program

Deliver fluent written and verbal English

Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

Skill and efficiency in writing and verbal communication

Knowledgeable, friendly and eloquent customer service

Demonstrate a proven ability to deal with challenging customers and situations

Expertly navigate the Internet and demonstrate a working
knowledge of Microsoft Office programs such as Outlook, Excel
and Word

Demonstrate a working knowledge of a variety of sports and
outdoor activities

Equipment Requirements

 

PC Requirements:

Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 

4 GB of RAM or better

USB VoIP Headset.

Windows 7, 8, 8.1 or Windows 10

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

 

MAC Requirements:

Macs must have an Ethernet port

Mac Book Air and Mac USB-C ports will not be supported

Boot Camp and a licensed version of Windows (Windows 7, 8, 8.1 or 10) MUST be installed. **Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.**

64 GB total Hard Drive or higher. 

4 GB of RAM or better

Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

 

**Any other equipment needed will be advised of upon enrollment**

 

Available Hours

7 Days a Week 7:00 AM EST – 1:30 AM EST
Peak availability from 8:00 AM to 10:30 PM EST

 

Client requests agents service 20 hours per week, (4 hours) required on a Saturday or Sunday or a combination of both.

 

Starting Pay: $11.00 per hour

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